Functional Area 1 System Operation and Maintenance

• Configuration Management and Licensing
• Database Design & Administration & Data Storage Management
• E-Business Planning and Support
• Emerging Technologies
• Information Management Life Cycle Planning/Support
• Integration Support
• Internet System Architecture and Webmaster Support
• Network Support
• Office Automation Support/Help Desk Support
• Section 508 Compliance Assistance
• Systems Management Support
• Technical Support
• Training, Development, & Center Support
• Computer Security Awareness and Training
• Disaster Recovery, Continuity of Operations, Contingency Planning
• Hardware and Software Maintenance and/or Licensing
• Privacy Data Protection
• Public Key Infrastructure (PKI)

Functional Area 2 Information Systems Engineering

• System and Software Design, Development, Engineering, and Integration
• Information Technology Strategic Planning, Program Assessment, and Studies
• Automated Workflow System Development and Integration
• Business Process Re-engineering (BPR)
• Global Information Systems
• Software Life Cycle Management (SLCM)
• Software Engineering (SWE)
• Customer Relationship Management
• Information Technology Architecture (ITA) Support
• Infrastructure Quality Assurance
• Instructional Design, and Modeling & Simulation
• Computer Security Awareness, and Training
• Hardware and Software Maintenance and /or Licensing
• Independent Verification and Validation (Security)
• Privacy Data Protection
• Public Key Infrastructure (PKI)