Functional Area 1 System Operation and Maintenance

• Configuration Management and Licensing
• Database Design & Administration & Data Storage Management
• Electronic Commerce (EC) and Electronic Data Interchange Support
• Information Architecture Analysis and Web Object Indexing
• Integration Support
• Network Support
• Office Automation Support/Help Desk Support
• Systems Management Support
• Technical Support
• Anti-Virus Management Service
• Computer Security Awareness and Training
• Disaster Recovery, Continuity of Operations, Contingency Planning
• Hardware and Software Maintenance and/or Licensing
• Managed Firewall Service
• Secure Managed Email Service
• Systems Vulnerability Analysis/Assessment and Risk Assessment

Functional Area 2 Information Systems Engineering

• System and Software Design, Development, Engineering, and Integration
• Information Technology Strategic Planning, Program Assessment, and Studies
• Automated Workflow System Development and Integration
• Disaster Recovery, Continuity of Operations, and Contingency Planning
• Hardware and Software Maintenance and /or Licensing
• Managed Firewall Service
• Secure Managed Email Service (SMEMS)