Functional Area 1 System Operation and Maintenance

• Configuration Management and Licensing
• Database Design & Administration & Data Storage Management
• Electronic Commerce (EC) and Electronic Data Interchange Support
• Information Management Life Cycle Planning/Support
• Integration Support
• Internet System Architecture and Webmaster Support
• Network Support
• Office Automation Support/Help Desk Support
• Section 508 Compliance Assistance
• Systems Management Support
• Disaster Recovery, Continuity of Operations, Contingency Planning
• Hardware and Software Maintenance and/or Licensing

Functional Area 2 Information Systems Engineering

• System and Software Design, Development, Engineering, and Integration
• Information Technology Strategic Planning, Program Assessment, and Studies
• Automated Workflow System Development and Integration
• Business Process Re-engineering (BPR)
• Chief Information Officer (CIO) Support
• Software Life Cycle Management (SLCM)
• Software Engineering (SWE)
• Disaster Recovery, Continuity of Operations, and Contingency Planning
• Hardware and Software Maintenance and /or Licensing