Functional Area 1 System Operation and Maintenance

• Chief Knowledge Officer (CKO) Support
• Configuration Management and Licensing
• Database Design & Administration & Data Storage Management
• E-Business Planning and Support
• Network Support
• Office Automation Support/Help Desk Support
• Performance Measures and Metrics Planning
• Section 508 Compliance Assistance
• Supply Chain Management (Logistics)
• Test and Evaluation Support
• Training, Development, & Center Support

Functional Area 2 Information Systems Engineering

• System and Software Design, Development, Engineering, and Integration
• Information Technology Strategic Planning, Program Assessment, and Studies
• Automated Workflow System Development and Integration
• Customer Relationship Management
• Anti-Virus Management Service
• Hardware and Software Maintenance and /or Licensing